Comprehensive Shipping Policy
Detailed guidelines on our delivery options, guaranteed shipping speeds, security protocols, and everything you need to know about receiving your Kenilmart orders safely and on time.
Our Logistics Commitment
At Kenilmart, powered by Kenil Global, we understand that the joy of online shopping is heavily dependent on the speed and reliability of delivery. That is why we proudly partner with top-tier, industry-leading logistics providers including Shiprocket and Delhivery. Through these strategic partnerships, we leverage advanced supply chain networks, automated sorting facilities, and real-time route optimization to ensure your orders reach you securely and within the promised timeframe. We process the vast majority of our orders within 24 hours of confirmation.
1. Extensive Delivery Options & Shipping Speeds
We recognize that every order has different urgency levels. To accommodate your specific needs, Kenilmart offers a comprehensive suite of delivery options. Shipping charges are dynamically calculated at checkout based on your delivery PIN code, the dimensions and volumetric weight of the items, and the selected delivery speed.
Our primary delivery options include:
Our Standard Delivery option is the most cost-effective method for receiving your items. Delivery typically occurs within 3 to 5 business days after the order has been processed and dispatched from our fulfillment center. We offer Free Standard Shipping for all eligible orders with a total cart value exceeding ₹500. For orders under ₹500, a nominal standard shipping fee applies, which will be transparently displayed during checkout.
If you need your items quickly but not immediately, our Two-Day Delivery option guarantees that your package will arrive within two business days. This option is available for thousands of eligible items across major metropolitan areas and tier-1 cities. Orders must be placed before the local cut-off time (usually 2:00 PM IST) to ensure the processing can begin the same day.
For ultimate convenience, Same-Day Delivery allows you to receive your order by 9:00 PM on the exact same day you place it. To qualify for Same-Day Delivery, your order must consist of eligible items and be placed before the strict 12:00 PM (Noon) cut-off time. This service is currently exclusively available in select supported metropolitan pin codes and may incur premium delivery charges.
For highly anticipated pre-order items—such as the latest video games, consumer electronics, exclusive fashion drops, or newly published books—Kenilmart offers Release Date Delivery. By selecting this option during the pre-order phase, we coordinate with our fulfillment centers and delivery partners to ensure the package arrives at your doorstep on the exact official release date, giving you day-one access without the hassle of waiting in lines.
2. Guaranteed Delivery Program & Conditions
Kenilmart stands behind its delivery promises. For select items and serviceable pin codes, we offer Guaranteed Delivery options (which may include Guaranteed Same-Day, Guaranteed One-Day, or Guaranteed Two-Day delivery). When you select a guaranteed delivery option at checkout, you are protected by our delivery promise.
Eligibility for Guaranteed Delivery
- The item must explicitly display the "Guaranteed Delivery" badge on the product detail page.
- Your selected delivery address and PIN code must be within the eligible service area for the specific guaranteed speed.
- The order must be successfully placed, and payment must be authorized, prior to the countdown timer expiring on the product page (e.g., "Order within 2 hours and 15 minutes for delivery tomorrow").
- Guaranteed delivery applies only to business days (Monday through Saturday, excluding national and public holidays), unless specifically stated otherwise.
Our Guarantee and Missed Deliveries
If we fail to deliver your eligible order by the promised guaranteed delivery date, Kenilmart will automatically refund the extra shipping charges associated with that guaranteed delivery speed directly to your original method of payment. Please note that the guarantee does not apply if the delivery failure is caused by unforeseen circumstances outside of our control, such as severe weather conditions, natural disasters, regional strikes, or if the delivery agent attempted delivery but no one was available to receive the package.
3. Advanced Secured Delivery Protocols
The safety and security of your purchases are paramount. To protect you from package theft, misdelivery, or tampering, Kenilmart enforces strict secured delivery protocols for specific high-value categories.
For high-value items (such as smartphones, laptops, jewelry, and luxury goods), we mandate an OTP-based delivery system. When your package is out for delivery, a unique 6-digit OTP will be sent to your registered mobile number via SMS and will also be visible in your Kenilmart account dashboard.
The delivery associate cannot mark the package as delivered or hand over the item until you verbally provide them with the correct OTP. This completely eliminates the risk of your valuable package being left unattended at a doorstep or handed to the wrong individual. Please do not share this OTP with the delivery agent over the phone before they arrive at your location.
All Kenilmart fulfilled orders are sealed using specialized, tamper-evident packaging tape. This tape is uniquely designed so that if it is peeled back or removed, it leaves a permanent, visible "VOID" or "OPENED" residue on the box that cannot be hidden or resealed.
We strongly advise all customers to physically inspect the package before providing the OTP or signing for the delivery. If the package appears crushed, crushed, or if the tamper-evident seal is broken, torn, or displaying the void message, you must refuse to accept the delivery immediately. Contact our customer support team right away so we can investigate the issue with our logistics partners (Shiprocket/Delhivery) and dispatch a replacement item to you without delay.
4. Free Shipping on Subsequent Orders
We have all experienced the frustration of placing an order and paying for shipping, only to realize an hour later that we forgot to add an essential item to the cart. Kenilmart solves this with our innovative Subsequent Order Free Shipping policy.
If you pay for standard shipping on an initial order, any additional orders you place within the next 24 hours will automatically qualify for Free Standard Shipping, regardless of the cart value! This gives you the ultimate flexibility to browse, remember forgotten items, and add them in separate orders without being penalized with multiple shipping fees. The system automatically detects your previous shipping payment and waives the fee on checkout for the subsequent orders during that 24-hour window.
5. Shipment Tracking & Order Status
Transparency is key to a great shopping experience. From the moment you place your order until it arrives at your doorstep, you will have complete visibility into its journey.
Once your order is processed and dispatched from the warehouse, you will receive a Shipping Confirmation email and SMS. This notification will contain your unique tracking ID (AWB number) and a direct link to track your package. Since we partner with major aggregators like Shiprocket and direct couriers like Delhivery, the tracking updates are highly granular and real-time.
- Order Received: Your order has been successfully logged into our system.
- Processing: The seller or fulfillment center is picking and packing your items.
- Shipped/Dispatched: The package has been handed over to the courier (e.g., Delhivery) and is in transit.
- Out for Delivery: The package has reached your local delivery hub and is with the delivery agent. (This is when you will receive your delivery OTP for secure items).
- Delivered: The package has been successfully handed over to you.
You can always track your order seamlessly by navigating to the "Orders" section within your Kenilmart account dashboard. If your tracking information has not updated for more than 48 hours while in transit, please reach out to our dedicated support team.
6. Undeliverable Packages & RTO (Return to Origin)
Occasionally, packages are returned to us as undeliverable. When the courier returns an undeliverable package to our fulfillment center, we automatically issue a full refund to your original payment method (including shipping charges). A package may be marked as undeliverable for several reasons:
- Incorrect Address: If the address provided during checkout is missing crucial information (like a flat number or street name) or is entirely incorrect.
- Failed Delivery Attempts: Our logistics partners typically make up to three distinct delivery attempts on consecutive business days. If they are unable to reach you or access your location after three attempts, the package is returned.
- Refused by Recipient: If the package is actively refused by someone at the address.
- Damaged in Transit: If a package is severely damaged during transit, the courier may return it directly to us without attempting delivery, and we will notify you and process a refund or replacement immediately.
Please ensure your contact number and delivery address are accurate to prevent RTO situations. Undeliverable packages cannot be re-shipped; if you still wish to purchase the items, you will need to place a new order on the platform.